What you agreed to, in plain language.

What your consent covers

You consent to receive automated text messages from, or on behalf of, a business using the Mantis platform when you take any of the following actions:

• Submitting a contact or inquiry form on a website that uses the Mantis platform
• Scanning a QR code and starting a web chat conversation
• Providing your mobile number when scheduling or receiving services from a business that uses the platform

Your consent applies only to the business you contacted or received services from. It is not transferable or assignable to any other business.

What we may send you

Messages sent to facilitate a response to your inquiry may include:

• An initial automated greeting that identifies itself as an automated assistant
• Follow-up questions to understand your service needs
• Information about the business's services, availability, and scheduling
• Follow-up messages if you do not respond to the initial contact
• Appointment confirmations and reminders
• Service updates related to scheduled or completed work
• A request for feedback or a review following a completed service
• Account or billing notifications

These messages are automated

All SMS conversations started through the Speed-to-Lead service are automated. The first message in every conversation identifies itself as an automated assistant. A licensed team member from the business you contacted follows up directly based on what the conversation collects.

Frequency and rates

Message frequency varies depending on your inquiry and the responding business's configuration. Typically you may receive 2 to 10 messages per inquiry. Follow-up messages sent when you do not reply are limited to a maximum of 5 messages total.

How to opt out

You can opt out at any time:

• Reply STOP to any message to immediately stop all messages from that number.
• Reply HELP for assistance, or email support@mantiscorp.ai.

After you opt out you will receive one final confirmation message, and nothing after that. You can re-enroll at any time by replying START or by submitting a new inquiry.

How your opt-in data is handled

No mobile phone numbers, SMS opt-in data, or consent information is shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

This does not include the service providers that act on our behalf purely to deliver the messages you consented to receive and to provide related support, such as our SMS delivery provider and customer support tooling. Those providers are contractually prohibited from using the information for any other purpose. The full list is in the Privacy Policy.

We keep records of consent with a timestamp and a source identifier for each opt-in.

TCPA compliance

Mantis Corp complies with the Telephone Consumer Protection Act (TCPA) and applicable state and federal laws governing automated text messaging. Every recipient has initiated contact and provided consent before receiving automated messages.

If you are a business using Mantis

You are responsible for making sure your inquiry forms and QR code landing pages carry consent language telling people they may receive automated text messages. The service may not be used to message anyone who has not initiated contact. See Terms of Service, section 3 for your obligations in full.

Questions

Related: SMS Messaging & Consent terms · Privacy Policy · How Speed to Lead works